We can connect to any SMETS2 smart meter and some SMETS1 smart meters (those made by the brand SecureTM). We will automatically try to connect after you've switched but may still ask you to send your first set of meter readings manually.
If we are unable to connect to your SMETS1 meter, it will become 'dumb' and work like a normal meter so you'll need to give us manual meter readings. Across the industry, SMETS1 meters are in the process of being upgraded to stay smart when you switch supplier. We will be in contact to let you know when we're making your meter smart again.
Got a smart prepayment meter?
You must get in touch with us to help you switch safely. Give us some information and we'll get back to you as soon as we can.