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Quote Form for Your Co-op Energy
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Your Details
Set up a Direct Debit
Tariff Details
£
per month inc. VAT
Electricity only
Gas & electricity
- No exit fees
- No engineer or installer visits
- We’ll inform your old supplier
- No disruption to your supply
Congratulations! Your energy switch has been successfully completed.
Reference number: .
Your request has been successfully received. However, please note that it requires manual review by our team member. We will carefully examine your request and get in touch with you shortly to provide further updates. Your patience is greatly appreciated!
Unfortunately we are currently unable to complete your switch online. Please call Octopus directly on 0808 164 1088 or email hello@octopus.energy to request your switch to
As an existing customer of Octopus Energy, we are unable to complete your switch online. Please call Octopus directly on 0808 164 1088 or email hello@octopus.energy to request your switch to
CloseAre you an existing Octopus customer?
Please send us an email to prepayment@octopus.energy with as much of the following information you can - one of our super friendly team will get back to you as soon as we can (usually within a few hours during a week day, a little longer at the weekend).
- Your full address (including postcode)
- Whether you use a card and key to top up your meter(s) or have an app / top up online?
- Whether your electricity is Economy 7 (where you pay a different price at night times) or a standard single rate meter?
- What you use every year for gas and for electricity in kWh? If your electricity meter is an Economy 7 meter, please break down those numbers into what you use during the day and at night time.
- Would you consider yourself to have any vulnerabilities we should know about?
If you currently have a prepayment meter and would like to switch to us and pay by direct debit, you need to ask existing supplier to switch your prepayment meter for a credit meter before you can move over.
CloseThe Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit Octopus Energy will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request Octopus Energy to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Octopus Energy or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Octopus Energy asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Octopus Energy.
Contact Octopus Energy
Email: hello@octopus.energy
Phone: 0808 164 1088 (Mon-Thu 09:00 - 17:00, and Fri 09:00 - 16:00)
Post:
Octopus Energy UK House, 5th floor 164-182 Oxford Street London W1D 1NNClose
