Quote Form for Your Co-op Energy

Please send us an email to prepayment@octopus.energy with as much of the following information you can - one of our super friendly team will get back to you as soon as we can (usually within a few hours during a week day, a little longer at the weekend).

1. Your full address (including postcode)
2. Whether you use a card and key to top up your meter(s) or have an app / top up online?
3. Whether your electricity is Economy 7 (where you pay a different price at night times) or a standard single rate meter?
4. What you use every year for gas and for electricity in kWh? If your electricity meter is an Economy 7 meter, please break down those numbers into what you use during the day and at night time.
5. Would you consider yourself to have any vulnerabilities we should know about?

If you currently have a prepayment meter and would like to switch to us and pay by direct debit, you need to ask existing supplier to switch your prepayment meter for a credit meter before you can move over.

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit Octopus Energy will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request Octopus Energy to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Octopus Energy or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you are not entitled to, you must pay it back when Octopus Energy asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Octopus Energy.

Contact Octopus Energy

Email: hello@octopus.energy
Phone: 0808 164 1088 (Mon-Thu 09:00 - 17:00, and Fri 09:00 - 16:00)
Post:

Octopus Energy
UK House, 5th floor
164-182 Oxford Street
London
W1D 1NN