Your Co-op Energy, a Top 5 Energy Supplier Rated by Which?
Published date: February 2025
For the fourth consecutive year, we have been rated as a top 5 energy supplier following Which?'s energy supplier assessment. Which? has recognised our service for excellent customer care and consistency in delivering a reliable service.
How Did We Do in the Which? Energy Supplier Assessment?
Which? surveyed over 11,000 people from the general public in September-October 2024 and assessed 17 different energy suppliers behind-the-scenes practices in September-November 2024. This ensured that direct and fair comparisons could be made for their approaches to being contactable, supporting customers who need it, and how they performed against their smart meter targets, switching, and complaints data.
Your Co-op Energy Customer score: 69% (4th)
Your Co-op Energy Which? Assessment score: (3rd)
Total score: Joint 4th (70%) in the UK energy market
How does Which? score Your Co-op Energy?
The steps of the assessment make up the total score to give you the fullest possible picture.
Here's how Which? calculate their assessment score
- 25% Contacting your supplier
- 25% support for customers who need it, including those in financial hardship, prepayment meter customers and those with additional needs or language barriers
- 30% complaints performance
- 10% performance against their (2023) smart meter targets
- 10% switching
Customers' responses on the following to award star ratings are also used:
- Customer service overall
- Ease of contacting
- Usefulness of communications about energy costs
- How accurate your payments are
- How clear your statements are
- Value for money
- Customer communications
The customer score is determined by customers' satisfaction with their supplier and how likely they are to recommend them. These additional star ratings give you extra insight into the areas that are important to you.
The steps of the assessment are continually reviewed and improved to meet the most important needs of customers.
What do Citizens Advice and Trustpilot say about Your Co-op Energy?
Citizens Advice has rated us as a top 5 energy supplier for industry-leading customer care, setting us apart from some of the UK's largest suppliers.
We're rated as excellent by Trustpilot with a rating of 4.8/5 and over 70% of our 7,500 verified Trustpilot reviews are 5 stars, a mark of our success in consistently supporting customers from our UK centre.
Switching is simple and easy when joining your trusted Co-op.
Looking Ahead in 2025
Your Co-op Energy will continue the proud partnership with Octopus Energy to maintain our supply of up to 100% renewable energy to customers. We're determined to improve on our high standards set in 2024.
Community Power is set to expand, by engaging with more customers who wish to be involved with renewable energy projects for their homes. Our joint venture with Octopus, Younity, will continue to be a leading source of expertise and support for the Community Energy movement across the UK.
At the heart of Community Energy are the local groups that bring together like-minded people to invest in community generation projects, they are key to growth and success. If you would be interested in finding out more, please read about Community Power.
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